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Evidence Guide: TLIP3034 - Advise on and construct fares for customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIP3034 - Advise on and construct fares for customers

What evidence can you provide to prove your understanding of each of the following citeria?

Advise on fares

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transport provider information is correctly interpreted to provide accurate information on fare details and conditions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are clearly advised on features of the fares most appropriate to their needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Construct fares and itineraries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate travel schedules are used to create the optimum itinerary for customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coupons/tickets are processed in accordance with workplace and industry guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refunds are processed where required in accordance with workplace and industry guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Advise on fares

1.1

Transport provider information is correctly interpreted to provide accurate information on fare details and conditions

1.2

Customers are clearly advised on features of the fares most appropriate to their needs

1.3

Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines

2

Construct fares and itineraries

2.1

Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer

2.2

Appropriate travel schedules are used to create the optimum itinerary for customers

3

Issue documents

3.1

Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements

3.2

Coupons/tickets are processed in accordance with workplace and industry guidelines

3.3

Refunds are processed where required in accordance with workplace and industry guidelines

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Advise on fares

1.1

Transport provider information is correctly interpreted to provide accurate information on fare details and conditions

1.2

Customers are clearly advised on features of the fares most appropriate to their needs

1.3

Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines

2

Construct fares and itineraries

2.1

Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer

2.2

Appropriate travel schedules are used to create the optimum itinerary for customers

3

Issue documents

3.1

Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements

3.2

Coupons/tickets are processed in accordance with workplace and industry guidelines

3.3

Refunds are processed where required in accordance with workplace and industry guidelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures

applying relevant tourist industry regulatory requirements and workplace procedures

carrying out relevant research and analysis

carrying out sales and refund procedures

communicating and negotiating effectively with others

completing relevant documentation, including preparing travel documentation

constructing fares in accordance with workplace procedures

designing and constructing itineraries

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

processing coupons in accordance with workplace procedures

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with tourist industry regulatory requirements and workplace procedures

working systematically with attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

air, coach, ferry, tram and rail fare structures and schedules

applicable insurance and public liability

communication and negotiation requirements when advising on and constructing fares for customers

documentation and record requirements

Australian travel industry standards

problems that may occur when advising on and constructing fares for customers, and appropriate action that can be taken to resolve these problems

procedures for developing fare quotations

relevant consumer law and trade practice requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

transport provider information and capability

workplace procedures and policies for advising on and constructing fares for customers

workplace travel products and services.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.